Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and SchemaForce, LLC (“SchemaForce,” “we,” “us,” or “our”) and govern your access to and use of the SchemaForce website, applications, APIs, and related services (collectively, the “Service”). Please read them carefully.

By creating an account, connecting a Salesforce org, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case “you” refers to that entity. The individual who accepts remains responsible for their own conduct on the Service.

These Terms incorporate by reference our Privacy Policy (see /privacy-policy) and, where it applies to you, our Data Processing Agreement (see /dpa). Together they describe how we handle your data and content.

You must be at least 18 years old and have the legal capacity to enter into a contract to use the Service. The Service is intended for business use and is not directed to consumers or to anyone under 18.

When you register, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.

You work in the Service through team workspaces. Workspace members may be assigned different roles and permissions. You are responsible for the actions of the members you invite to or grant access within your workspace, and for ensuring that their use complies with these Terms. Notify us promptly at support@schemaforce.com if you suspect any unauthorized access to or use of your account.

SchemaForce is a metadata-only schema intelligence layer for Salesforce. After you connect a Salesforce org, the Service reads the org’s metadata — the definitions of objects, fields, relationships, permissions, and dependencies — and uses it to build a data dictionary, track change history, run impact and PII analysis, and power an AI assistant that answers questions about your schema.

The Service is an analysis layer that works on metadata. It is not a system of record for, nor a backup of, your Salesforce org or your business data, and it should not be relied on as one.

We are continually improving the Service and may add, change, or remove features at any time. We may also introduce features labeled “beta,” “preview,” or similar. Those features are made available on an “as is” basis, may be incomplete or change before general release, and are excluded from any commitments or service levels we otherwise offer.

To use the Service, you authorize SchemaForce, through Salesforce OAuth, to read metadata from the Salesforce org(s) you connect. You may revoke this authorization at any time through your Salesforce settings or by disconnecting the org in SchemaForce.

You represent and warrant that you have the authority to connect each org you add and to grant the access described here, and that your connection and use of the Service comply with your own agreement with Salesforce and any applicable policies of your organization.

The Service reads metadata only. It does not access, read, or store the values contained in your records (your customer or business data) in the connected org.

The one exception that writes back to Salesforce is the opt-in “Push to Salesforce” action. When you explicitly confirm it, the Service writes a field description that you have reviewed — and only where the corresponding value in Salesforce is currently empty. This action requires that the connected Salesforce user have the “Customize Application” permission in the org. We do not otherwise modify your org.

You are responsible for your Salesforce configuration and for any content you choose to push to Salesforce, including its accuracy and its effect on your org. You should review each description before pushing it.

As between you and us, you retain all rights to and ownership of your account data and the org metadata that the Service reads on your behalf (collectively, “Your Content”). These Terms do not transfer any ownership of Your Content to us.

You grant SchemaForce a limited, non-exclusive, worldwide license to host, copy, process, transmit, and display Your Content solely as needed to provide, secure, maintain, and improve the Service for you, and as otherwise described in our Privacy Policy and Data Processing Agreement. This license ends when Your Content is deleted, except for residual copies retained for the limited periods described in those documents.

For details on how we collect, use, retain, and protect Your Content — including our role as a processor of personal data — please see our Privacy Policy (/privacy-policy) and Data Processing Agreement (/dpa).

Certain features of the Service use artificial intelligence to generate field descriptions and to answer questions, drawing on the metadata of your connected org. These outputs are generated automatically and are provided as an aid to help you understand and document your schema.

AI output may be inaccurate, incomplete, or otherwise unsuitable for your purpose, and is provided on an “as is” basis without warranty. You are responsible for reviewing AI output before relying on it, sharing it, or pushing it to Salesforce, and you remain responsible for anything you choose to push.

Impact analysis, dependency analysis, and PII detection are decision aids based on the metadata available to the Service. They may not capture every dependency, change, or instance of sensitive data, and they are not guarantees. Do not rely on them as the sole basis for any change to your Salesforce org or for any compliance determination.

The Service is offered in tiers — Free, Pro, and Business — with the features, entitlement limits, and prices described on our pricing page (/pricing). Each plan carries entitlement limits, which may include the number of connected orgs, AI generation usage, and access to the Read API. Billing is processed by our payment provider, Stripe; by purchasing a paid plan you also agree to Stripe’s applicable terms.

Paid plans are billed in advance on a recurring basis (for example, monthly or annually) and automatically renew for successive periods until cancelled. You may cancel at any time; cancellation takes effect at the end of your then-current billing period, and you retain paid access until then. We do not provide pro-rated refunds for partial periods.

We may offer free trials of paid plans. Unless you cancel before the trial ends, your trial will automatically convert to a paid subscription and the applicable fees will be charged. Trial terms, including duration and eligibility, are as described at sign-up.

Except where required by law, fees are non-refundable. Fees are stated exclusive of taxes; you are responsible for any sales, use, value-added, or similar taxes associated with your purchase, other than taxes on our net income.

We may change our prices or plan entitlements. We will give you advance notice of material changes, and changes to recurring fees will take effect on your next renewal after the notice period. If you do not agree to a change, you may cancel before it takes effect.

Verified nonprofit organizations may be eligible for a discount on the Pro plan, subject to verification and any conditions we specify. Discounts are at our discretion and may change.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not use the Service to violate any applicable law or the rights of any third party.

You will not attempt to breach or circumvent the security of the Service; access any data, account, workspace, or tenant that is not yours; or interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.

You will not copy, modify, translate, reverse engineer, decompile, or disassemble any part of the Service, or attempt to derive its source code, except to the extent this restriction is prohibited by applicable law.

You will not use the Service in a manner that is excessive or abusive, or that exceeds the rate limits or entitlement limits applicable to your plan. The Read API available on the Business tier is rate-limited, and you will not abuse, overload, or attempt to circumvent its rate limits or access controls.

You will not resell, sublicense, rent, or otherwise make the Service available to third parties as a commercial offering without our prior written permission. You will also comply with the terms of any third-party services you use through SchemaForce, including Salesforce and, where applicable, Google and Slack.

The Service, including its software, design, text, graphics, and all related intellectual property, is owned by SchemaForce or its licensors and is protected by intellectual property and other laws. Except for the limited rights expressly granted to you, we reserve all rights, title, and interest in and to the Service.

Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of these Terms.

If you choose to provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback into the Service without any obligation or compensation to you.

“SchemaForce,” our logos, and other brand features are our trademarks. These Terms do not grant you any right to use them without our prior written consent.

The Service connects to and interoperates with third-party services. Salesforce is the source of the metadata the Service reads. You may also choose to use optional integrations, such as Google (for Sheets export) and Slack (for alerts).

Each third-party service is governed by its own terms and privacy practices, and your use of it is a matter between you and that provider. You are responsible for complying with those terms. We do not control and are not responsible for third-party services, their availability, or their handling of your data, and we are not liable for any act or omission of a third-party provider.

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements.

The accuracy and completeness of the metadata, change history, and analysis presented by the Service depend on the data the Service is able to read from Salesforce and on the configuration of your org. We do not warrant the accuracy or completeness of any output.

The Service is not a system of record for, nor a backup of, your Salesforce org or your business data, and you should not rely on it as one. You are responsible for maintaining your own backups and records.

The Service does not provide legal, compliance, security, or other professional advice. Impact analysis, dependency analysis, PII detection, and AI output are aids to your own judgment, not guarantees, and should not be relied on as the sole basis for any decision.

To the maximum extent permitted by law, in no event will SchemaForce or its affiliates, officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to the Service or these Terms, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the total fees you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. To the extent the law does not permit a limitation or exclusion above, that limitation or exclusion will not apply to you, and our liability will be limited to the smallest extent permitted by law.

You agree to defend, indemnify, and hold harmless SchemaForce, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) Your Content and your Salesforce configuration, including anything you choose to push to Salesforce; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.

We will notify you of any such claim and may, at our option, participate in its defense with counsel of our choosing. You will not settle any claim in a way that imposes any obligation or liability on us without our prior written consent.

These Terms remain in effect while you use the Service. You may stop using the Service and terminate your account at any time, and you may cancel a paid plan as described in the billing section above.

We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, if your use poses a security, legal, or operational risk to us or others, or if required by law. Where reasonable and lawful, we will aim to give you notice and an opportunity to cure.

On termination, your right to access and use the Service ends. We will handle Your Content after termination — including deletion and any limited retention — as described in our Privacy Policy and Data Processing Agreement. It is your responsibility to export any data you wish to keep before your access ends.

Provisions that by their nature should survive termination will survive, including those on your data and content licenses already granted, intellectual property, disclaimers, limitation of liability, indemnification, governing law and disputes, and these general provisions.

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.

Before bringing a formal claim, you agree to first contact us at support@schemaforce.com and attempt in good faith to resolve the dispute informally. We will do the same. Many disputes can be resolved this way without the need for formal proceedings.

If the dispute is not resolved informally, it will be brought exclusively in the state or federal courts located in the State of Delaware, and you and SchemaForce consent to the personal jurisdiction of those courts.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. If a change is material, we will provide reasonable advance notice through the Service or by another method, such as email.

Changes take effect on the date stated in the notice or, if no date is stated, when posted. By continuing to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, you should stop using the Service before it takes effect.

These Terms, together with the Privacy Policy, the Data Processing Agreement, and any plan or order details, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject.

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section is void.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later.

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, outages, acts of government, labor disputes, or failures of third-party services or infrastructure.

We may provide notices to you through the Service or by email to the address associated with your account. You may provide notices to us at support@schemaforce.com.

If you have any questions about these Terms, please contact us at support@schemaforce.com.

SchemaForce, LLC.